Business Voice
Hosted Voice, SIP/PRI trunking, and analog lines, a phone system engineered for uptime and built around how your business actually works.
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Installation & coverage
Voice systems built around how your team communicates
From hosted phones to SIP and PRI trunking, Silver Star designs business voice around real call flows, remote teams, reception paths, and multi-site needs so callers reach the right people reliably.
Hosted PBX for business
A carrier-class phone system delivered as a service
Silver Star Telecom's Hosted PBX gives your business a complete, carrier-class communications platform without a physical phone system on site. Instead of buying, housing, powering, and maintaining PBX hardware that ages out every few years, you pay a flat rate per phone per month and we run the platform for you. That includes the features an office actually uses every day, direct inward dialing so callers reach people directly, voicemail with unified messaging, find-me/follow-me and simultaneous ring so calls follow your team, multiline hunt groups, paging and intercom, automated attendant menus, time-of-day routing, and disaster routing that reroutes calls when a site goes dark. Adding a phone, opening a location, or moving someone to a new desk is a configuration change, not a capital project. Because the system lives in the cloud, remote and hybrid staff get the same extension, voicemail, and call handling from a desk phone, a softphone, or a mobile app.
Hosted Voice (VoIP)
A full cloud phone system with auto-attendants, voicemail-to-email, mobile apps, and easy moves/adds/changes.
SIP & PRI trunking
Modern, scalable trunking to connect your existing PBX with reliable concurrent call capacity.
Analog lines
Dependable POTS lines for fax, alarms, elevators, and equipment that still needs them.
Overview
Why business voice from SilverStar
Your phone system is still where a lot of revenue and trust lives. Dropped calls, dead lines, and clunky systems cost you customers. We design, install, and manage business voice that simply works, whether you need a full cloud phone system, trunking to keep your existing PBX, or reliable analog lines for the things that still depend on them.
With 25+ years engineering voice and data networks across Oregon and Washington, we right-size the solution to your sites and your call flows, then support it locally so you're never on your own.
Hosted PBX
One flat rate per phone, per month
No PBX to buy, house, power, or replace. No maintenance contracts or forklift upgrades. Just a predictable monthly cost per phone and a platform we keep current for you.
- No physical phone system on site
- 60+ standard calling features included
- Add, move, or remove phones without new hardware
- Desk phones, softphones, and mobile apps on one system
What you get
Features built around reliability
Engineered, installed, and supported by a local team, not a best-effort box.
Hosted Voice (VoIP)
A full cloud phone system with auto-attendants, voicemail-to-email, mobile apps, and easy moves/adds/changes.
SIP & PRI trunking
Modern, scalable trunking to connect your existing PBX with reliable concurrent call capacity.
Analog lines
Dependable POTS lines for fax, alarms, elevators, and equipment that still needs them.
Multi-site ready
Tie multiple locations into one dial plan with consistent features and centralized management.
Disaster routing
If a site loses power or connectivity, calls reroute automatically to mobiles, another location, or voicemail.
CommPortal self-service
A web dashboard where users manage their own call handling and admins manage hunt groups, auto attendants, and reporting.
Standard Hosted PBX features
Every seat includes the calling features a working office depends on, more than 60 in total. The ones teams reach for most:
- Direct Inward Dialing so callers reach people directly
- Voice mail with unified messaging, including voicemail-to-email
- Find-Me/Follow-Me and Simultaneous Ring so calls follow your team
- Multiline hunt groups for reception, sales, and support queues
- Call paging and intercom across the office
- Automated attendant menus and time-of-day routing
- Caller ID and unavailable call forwarding
- Disaster routing and emergency call notification
Optional add-on services
Layer on only what your business needs, with no change to the underlying platform.
- ACD and contact center for queued, skills-based routing
- Team, web, and video collaboration
- Call recording for compliance, training, and quality review
- Hosted fax and toll-free numbers
- Business SMS from your main line
Phones and apps
We supply and provision the endpoints so they arrive ready to work, and we support them afterward.
- Yealink W60 DECT cordless handsets for warehouse and floor staff
- Yealink Optima conference phones for meeting rooms
- Yealink SIP-T58A and T54W desk phones for daily driver seats
- MaX UC softphone for desktop and mobile, same extension anywhere
CommPortal management
CommPortal is the web dashboard behind the system, with separate views for users and administrators so IT is not the bottleneck for every small change.
- Users: lines and status, presence, devices, message settings, hunt group membership, find-me/follow-me, simultaneous ring, and call history
- Admins: passwords and PINs, hunt groups, phone profiles, music on hold, auto attendant menus, business reports and call logs, and emergency call notification
Why Silver Star
Engineered locally, supported locally
The same team that designs and installs your network is the one that answers when you call.
25+ years
Decades of network engineering across the Pacific Northwest.
Single-source
One accountable partner for voice, data, and managed services.
Local support
Northwest-based people who know your setup, not a script.
Reviews
Why customers trust SilverStar
Businesses and homes across the Northwest rely on Silver Star for dependable connectivity, local support, and systems that keep working after installation day.
CEO, CPA Firm
“Silver Star designed and installed our phone system end to end, and the support behind it has been outstanding. When we need something, they're responsive and they get it right.”
Executive Manager, City Government
“They brought fiber and hosted voice to all five of our sites and the upgrade has been rock solid. It's been a reliable backbone for the city's day-to-day operations.”
VP of IT, Shoe Manufacturer
“Silver Star is our primary data provider across both corporate and manufacturing. The service has been extremely reliable, exactly what we need to keep operations running.”
Featured insights
Practical guidance for better networks
Fresh articles from the Silver Star team on fiber, voice, managed services, cabling, and security planning.
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SD-WAN is not just a buzzword. For multi-site teams, it can turn backup internet from a manual scramble into automatic, policy-based failover.
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Planning Structured Cabling Before an Office Buildout
The best time to think about cabling is before walls close and desks move in. A little planning prevents years of mystery outages and expensive rework.
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Business Security Cameras and Access Control: What to Plan First
Good security design starts before hardware is mounted. Coverage, access rules, retention, and connectivity all shape whether the system works when you need it.
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Business Voice, questions, answered
Common questions about this service. Don't see yours? Reach out for a free account review.
- What's the difference between Hosted Voice, SIP, and PRI trunking?
- Hosted Voice is a full cloud phone system we host and manage. SIP and PRI trunking connect your existing on-site PBX to the network with scalable call capacity. We help you pick the right fit for your setup and goals.
- Can I keep my existing phone numbers and PBX?
- Yes. We port your existing numbers, and with SIP/PRI trunking you can keep your current PBX while modernizing how calls reach it.
- Do you still support analog (POTS) lines?
- Yes. We provide reliable analog lines for fax machines, alarms, elevators, and other equipment that still depends on them.
- Can you connect phones across multiple locations?
- Yes. We tie multiple sites into one dial plan with consistent features and centralized management, so locations work like a single system.
- What is a Hosted PBX?
- A Hosted PBX is a phone system that lives in the cloud instead of in your building. There is no physical PBX to buy, power, or maintain. You pay a flat rate per phone per month and we run, update, and support the platform for you.
- What features come standard with Hosted PBX?
- More than 60, including direct inward dialing, voicemail with unified messaging, find-me/follow-me, simultaneous ring, multiline hunt groups, paging and intercom, automated attendant, time-of-day routing, caller ID, unavailable call forwarding, disaster routing, and emergency call notification.
- How is Hosted PBX priced?
- As a flat rate per phone, per month. There is no phone system to purchase and no maintenance contract, so costs stay predictable as you add or remove seats.
- What happens to our calls if a site loses power or internet?
- Disaster routing reroutes incoming calls automatically to mobile phones, another location, or voicemail, so callers still reach someone while the site is down.
- Can remote and hybrid staff use the same phone system?
- Yes. The MaX UC softphone gives desktop and mobile users the same extension, voicemail, and call handling they have at their desk, so it does not matter where they are working that day.
- Which phones do you supply?
- We provision Yealink desk phones such as the SIP-T58A and T54W, Yealink W60 DECT cordless handsets for staff on the move, and Yealink Optima conference phones for meeting rooms. Softphone-only seats are available as well.
- Can our team manage the phone system ourselves?
- Yes. CommPortal gives users control over their own call handling, presence, devices, and voicemail, while administrators manage hunt groups, auto attendants, music on hold, phone profiles, call logs, and business reports. We are here when you would rather we handle it.
- Can we add a contact center or call recording later?
- Yes. ACD and contact center, team/web/video collaboration, call recording, hosted fax, toll-free, and business SMS are all optional add-ons to the same platform, so you can start simple and grow into them.
Ready when you are
Let's build the right solution
Contact us today for a free account review.