Contact Center
A hosted, cloud-based contact center that routes every conversation to the right person, from anywhere.
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Tell us what you need and a Silver Star specialist will follow up with options for contact center.
Installation & coverage
A cloud contact center that keeps conversations moving
A hosted contact center helps route callers to the right person, support remote agents, and give managers better visibility into queues and service levels. Silver Star designs the call flows and supports the platform locally.
Overview
Why contact center from SilverStar
When customers call, wait times and dropped handoffs cost you loyalty. A modern cloud contact center routes calls intelligently, gives agents the context they need, and lets your team work from the office or from home without missing a beat.
We design and manage a contact center sized to your team and your call volume, with the reporting to actually see what's happening and improve it over time.
What you get
Features built around reliability
Engineered, installed, and supported by a local team, not a best-effort box.
Intelligent routing
Skills-based and time-of-day routing so callers reach the right agent fast.
Work from anywhere
Cloud-based, agents handle calls in the office or remotely, all the same.
Reporting & analytics
Queue, agent, and call metrics to manage service levels and staffing.
Scales with you
Add agents and queues as you grow, no hardware to rip and replace.
Why Silver Star
Engineered locally, supported locally
The same team that designs and installs your network is the one that answers when you call.
25+ years
Decades of network engineering across the Pacific Northwest.
Single-source
One accountable partner for voice, data, and managed services.
Local support
Northwest-based people who know your setup, not a script.
Reviews
Why customers trust SilverStar
Businesses and homes across the Northwest rely on Silver Star for dependable connectivity, local support, and systems that keep working after installation day.
CEO, CPA Firm
“Silver Star designed and installed our phone system end to end, and the support behind it has been outstanding. When we need something, they're responsive and they get it right.”
Executive Manager, City Government
“They brought fiber and hosted voice to all five of our sites and the upgrade has been rock solid. It's been a reliable backbone for the city's day-to-day operations.”
VP of IT, Shoe Manufacturer
“Silver Star is our primary data provider across both corporate and manufacturing. The service has been extremely reliable, exactly what we need to keep operations running.”
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Contact Center, questions, answered
Common questions about this service. Don't see yours? Reach out for a free account review.
- Can agents work from home with a cloud contact center?
- Yes. Because it's cloud-based, agents handle calls the same way whether they're in the office or remote, no on-site hardware required.
- How does call routing work?
- Calls are routed intelligently using skills-based and time-of-day rules, so customers reach the right agent quickly instead of bouncing between queues.
- Can we see reporting on call performance?
- Yes. You get queue, agent, and call metrics so you can manage service levels, staffing, and customer experience over time.
Ready when you are
Let's build the right solution
Contact us today for a free account review.